WorshipTools Status - Incident history https://worshiptools.instatus.com WorshipTools Tue, 18 Nov 2025 14:00:00 +0000 Outage: CloudFlare Type: Incident Duration: 53 minutes Affected Components: Presenter, Planning, Community, www.worshiptools.com, Charts Nov 18, 14:00:00 GMT+0 - Monitoring - A service we use, CloudFlare, is having an outage. Once they restore their services, WorshipTools will be back up as well. <https://www.cloudflarestatus.com/> This outage is affecting WorshipTools Authentication and worshiptools.com. Nov 18, 14:52:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components: , , , ,

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - A service we use, CloudFlare, is having an outage. Once they restore their services, WorshipTools will be back up as well. <https://www.cloudflarestatus.com/> This outage is affecting WorshipTools Authentication and worshiptools.com..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:52:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 18 Nov 2025 14:00:00 +0000 https://worshiptools.instatus.com/incident/cmi4o8wi3008q8lv7uf1ct258 https://worshiptools.instatus.com/incident/cmi4o8wi3008q8lv7uf1ct258 Outage Type: Incident Duration: 22 minutes Affected Components: Planning, Presenter, Community, Charts Jun 12, 18:35:18 GMT+0 - Investigating - We are currently investigating this incident. Jun 12, 18:56:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:35:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:56:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 12 Jun 2025 18:35:18 +0000 https://worshiptools.instatus.com/incident/cmbtpy52j000712mfqf8hp5x4 https://worshiptools.instatus.com/incident/cmbtpy52j000712mfqf8hp5x4 Database failure Type: Incident Duration: 2 hours and 8 minutes Affected Components: Charts, Planning Jan 26, 15:07:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 26, 17:15:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 8 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>15:07:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>17:15:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 26 Jan 2025 15:07:00 +0000 https://worshiptools.instatus.com/incident/cm6dvh59n00ecvypg6mvo4967 https://worshiptools.instatus.com/incident/cm6dvh59n00ecvypg6mvo4967 System upgrades Type: Maintenance Duration: 55 minutes Affected Components: Charts, Planning, Community Aug 20, 11:15:00 GMT+0 - Identified - We are planning for scheduled maintenance during this time. Some data may be unavailable for a short period during this time. Aug 20, 12:09:44 GMT+0 - Completed - Maintenance has completed successfully. Aug 20, 11:15:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 55 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>11:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for scheduled maintenance during this time. Some data may be unavailable for a short period during this time..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>12:09:44</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>11:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 20 Aug 2024 11:15:00 +0000 https://worshiptools.instatus.com/maintenance/cm01i41q700286dsbtr6gyv9w https://worshiptools.instatus.com/maintenance/cm01i41q700286dsbtr6gyv9w Unable to login Type: Incident Duration: 47 minutes Affected Components: Charts, Planning, www.worshiptools.com, Presenter Aug 4, 13:40:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 4, 14:09:51 GMT+0 - Monitoring - Connections have been restored, monitoring. Aug 4, 14:45:01 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 47 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>13:40:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:09:51</var> GMT+0</small><br><strong>Monitoring</strong> - Connections have been restored, monitoring..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>14:45:01</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 4 Aug 2024 13:40:00 +0000 https://worshiptools.instatus.com/incident/clzfmne4e315393hmocgac2g3t4 https://worshiptools.instatus.com/incident/clzfmne4e315393hmocgac2g3t4 Authentication database outage Type: Incident Duration: 1 hour and 8 minutes Affected Components: Charts, Planning, www.worshiptools.com, Presenter Jan 28, 18:20:00 GMT+0 - Identified - Jan 28, 19:28:00 GMT+0 - Resolved - Our apps and apis were not able to connect to our main authentication database, causing many requests to fail. This issue was triggered when our primary authentication database ran out of storage space, causing the server to become unresponsive. The read replicas did take over, but was only a solution for a few minutes, as required writes to the primary began to fail. This issue was resolved by increasing the storage quota for the primary authentication database. To prevent this from happening again, we have implemented warnings at multiple intervals to be notified when storage may be getting full. We've also enabled a feature our cloud provider offers to auto expand database storage automatically when needed. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>18:20:00</var> GMT+0</small><br><strong>Identified</strong> - .</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>19:28:00</var> GMT+0</small><br><strong>Resolved</strong> - Our apps and apis were not able to connect to our main authentication database, causing many requests to fail. This issue was triggered when our primary authentication database ran out of storage space, causing the server to become unresponsive. The read replicas did take over, but was only a solution for a few minutes, as required writes to the primary began to fail. This issue was resolved by increasing the storage quota for the primary authentication database. To prevent this from happening again, we have implemented warnings at multiple intervals to be notified when storage may be getting full. We've also enabled a feature our cloud provider offers to auto expand database storage automatically when needed..</p> ]]> Sun, 28 Jan 2024 18:20:00 +0000 https://worshiptools.instatus.com/incident/clry661y315160yan3swusrwc4 https://worshiptools.instatus.com/incident/clry661y315160yan3swusrwc4 Presenter Remote / Stage Display communication issues Type: Incident Duration: 2 days, 8 hours and 2 minutes Affected Components: Presenter Mar 19, 12:00:00 GMT+0 - Identified - We have identified and are working with our partner that provides the real time communication platform to resolve issues that may cause the Presenter Remote and Stage Display to not find the Presenter client or communicate correctly. We will update this page as will have updates and/or a solution. Mar 21, 20:02:03 GMT+0 - Resolved - This issue has been resolved, but may require an update to Presenter 2023.1.5. Please update as soon as you are able. Type: Incident

Duration: 2 days, 8 hours and 2 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified and are working with our partner that provides the real time communication platform to resolve issues that may cause the Presenter Remote and Stage Display to not find the Presenter client or communicate correctly. We will update this page as will have updates and/or a solution..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>20:02:03</var> GMT+0</small><br><strong>Resolved</strong> - This issue has been resolved, but may require an update to Presenter 2023.1.5. Please update as soon as you are able..</p> ]]> Sun, 19 Mar 2023 12:00:00 +0000 https://worshiptools.instatus.com/incident/clfi9o1vi362220hwn8diugvs61 https://worshiptools.instatus.com/incident/clfi9o1vi362220hwn8diugvs61 Database upgrade Type: Maintenance Duration: 11 minutes Affected Components: Charts, Presenter, Planning, www.worshiptools.com Jan 26, 13:26:00 GMT+0 - Completed - Maintenance has completed successfully Jan 26, 13:15:00 GMT+0 - Identified - We will be performing some scheduled database maintenance. You may experience troubles logging in during the 10 minute window. Jan 26, 13:15:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 11 minutes

Affected Components: , , ,

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>13:26:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>13:15:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing some scheduled database maintenance. You may experience troubles logging in during the 10 minute window. .</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>13:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 26 Jan 2023 13:15:00 +0000 https://worshiptools.instatus.com/maintenance/cldd496em110023bon7ihfnarfz https://worshiptools.instatus.com/maintenance/cldd496em110023bon7ihfnarfz