Duration: 53 minutes

Affected Components: Presenter, Planning, Community, www.worshiptools.com, Charts

Nov 18, 14:00:00 GMT+0
Monitoring - A service we use, CloudFlare, is having an outage. Once they restore their services, WorshipTools will be back up as well. <https://www.cloudflarestatus.com/> This outage is affecting WorshipTools Authentication and worshiptools.com..

Nov 18, 14:52:37 GMT+0
Resolved - This incident has been resolved..

Duration: 22 minutes

Affected Components: Planning, Presenter, Community, Charts

Jun 12, 18:35:18 GMT+0
Investigating - We are currently investigating this incident..

Jun 12, 18:56:58 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 8 minutes

Affected Components: Charts, Planning

Jan 26, 15:07:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 26, 17:15:02 GMT+0
Resolved - This incident has been resolved..

Duration: 55 minutes

Affected Components: Charts, Planning, Community

Aug 20, 11:15:00 GMT+0
Identified - We are planning for scheduled maintenance during this time. Some data may be unavailable for a short period during this time..

Aug 20, 12:09:44 GMT+0
Completed - Maintenance has completed successfully..

Aug 20, 11:15:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 47 minutes

Affected Components: Charts, Planning, www.worshiptools.com, Presenter

Aug 4, 13:40:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Aug 4, 14:09:51 GMT+0
Monitoring - Connections have been restored, monitoring..

Aug 4, 14:45:01 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 8 minutes

Affected Components: Charts, Planning, www.worshiptools.com, Presenter

Jan 28, 18:20:00 GMT+0
Identified - .

Jan 28, 19:28:00 GMT+0
Resolved - Our apps and apis were not able to connect to our main authentication database, causing many requests to fail. This issue was triggered when our primary authentication database ran out of storage space, causing the server to become unresponsive. The read replicas did take over, but was only a solution for a few minutes, as required writes to the primary began to fail. This issue was resolved by increasing the storage quota for the primary authentication database. To prevent this from happening again, we have implemented warnings at multiple intervals to be notified when storage may be getting full. We've also enabled a feature our cloud provider offers to auto expand database storage automatically when needed..

Duration: 2 days, 8 hours and 2 minutes

Affected Components: Presenter

Mar 19, 12:00:00 GMT+0
Identified - We have identified and are working with our partner that provides the real time communication platform to resolve issues that may cause the Presenter Remote and Stage Display to not find the Presenter client or communicate correctly. We will update this page as will have updates and/or a solution..

Mar 21, 20:02:03 GMT+0
Resolved - This issue has been resolved, but may require an update to Presenter 2023.1.5. Please update as soon as you are able..

Duration: 11 minutes

Affected Components: Charts, Presenter, Planning, www.worshiptools.com

Jan 26, 13:26:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 26, 13:15:00 GMT+0
Identified - We will be performing some scheduled database maintenance. You may experience troubles logging in during the 10 minute window. .

Jan 26, 13:15:01 GMT+0
Identified - Maintenance is now in progress.